Crisis management
In these tough times, when high-impact, low-probability events are becoming increasingly common, it is essential that strong crisis management and business continuity strategies are put in place and that public and social sector organisations can demonstrate how they will protect the community they serve if it is affected.
Our changing world
Recent years have reinforced this position with an unprecedented number of disruptive events such as the war in Ukraine, the coronavirus pandemic, Brexit, US immigration policy and supply chain and fuel disruptions, to name but a few.
Throughout the recent pandemic the NHS, and other front-line service providers have risen to constantly evolving challenges to keep services running for the public. But it is clear that such events will continue to occur and will continue to test even established crisis management contingency strategies
Moreover, these events have changed how we work, accelerating digital enablement and e-commerce and introducing new challenges and vulnerabilities. In addition, the increasing focus on environmental, social and governance (ESG) and the sustainable development goals (SDGs) have added to the scope when thinking about crisis management and continuity.
The advantages of using a programmatic approach
The scale and impact of a crisis or significant disruption can depend on how well you have prepared in advance of an event. By investing time and resources in a comprehensive Crisis Management plan, you will not only reduce your exposure to risk and increase the confidence of your stakeholders, but you will also benefit from more efficient and responsible business operations during normal activities.
Integrating our industry-aligned crisis management framework into your organisation will enable you to move from a reactive crisis management capability to a mature and proactive position.
How we can help
We believe that crisis management and business continuity are conscious choices that reduce risk within your organisation and add value to your community. As a public or social sector organisation, we understand the need to act responsibly and continue to deliver services during an event or disruptive period. Our approach will assist you in achieving this.
Whether you have existing plans in place but are not confident that they meet the intended purpose, or you want your organisation to go beyond plans and build an integrated capability for managing disruptive events, we can help in a variety of ways:
- Health-check of your existing crisis management system
- Review your approach to emerging risks
- Audit of your plans, testing, and exercising activities
- Leadership and Senior Management briefings
- Crisis Communications Strategy and Media Training
- Desktop exercising and real-time simulations, focusing on specific and relevant scenarios from Ransomware attacks through to humanitarian disasters
- Cloud-based hybrid Crisis Control Centre (hC3) which allows decision-makers (Gold & Silver teams) to collaborate remotely in a crisis
- ISO 22361 aligned crisis management framework development as a benchmark for good practice, or as part of a certification journey
Our approach will ensure that your crisis management capability is instilled throughout your organisation and facilitate a culture of constant improvement, leaving you with a fully mature and proactive crisis management capability.
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